Work Experience
Systems Administrator — Enovation Solutions
Learning Management Systems (Moodle); servers, vhosts, databases; network & infrastructure
Jun 2024 – Present
- Client OS admin & deployment: Linux (Ubuntu), macOS, Windows.
- Windows Server 2019, AD/Entra ID, DNS/DHCP, PowerShell.
- Ubuntu server deployment, virtual hosts (MySQL), PuppetMaster18, SSL, SSH, Bash.
- SQL setup in PHP; third-party DNS (ProBIND).
- VMware vSphere; AWS & Azure administration, VM hosting, failover & backup.
- Data centre racking; Cisco switch/router/firewall config; VPN; CLI.
- ESET Web Console & endpoint AV; Nagios & Munin monitoring.
- Google Cloud user/device admin; Microsoft 365 & Azure AD admin.
- Ticketing: Mantis, Asana; end-user troubleshooting; vhosts & containers.
Level 2 IT Support Engineer — Children’s Health Ireland
Onsite engineer in a high-priority, post-incident environment
Jun 2023 – Jan 2024
- First-line & onsite support via tickets, email, phone, walk-ins; strict SLA handling.
- Install & troubleshoot in-house apps (Ward Enquiry, IPIMS) and printing solutions.
- Office 2016/365, Teams, Webex troubleshooting.
- On-prem AD/DC admin, groups, computers, users; file shares & permissions.
- PXE imaging & device deployment; Windows 7/10 fleet support.
Level 2 IT Support Engineer — Eir Evo
Service desk, field engineer & systems admin across 200+ managed clients
Sep 2021 – 2023
- First contact triage & resolution; escalation across multi-tenant queues.
- Windows 7/10/11, Server 2012–2020, Hyper-V, VMware.
- Build & deploy laptops/PCs; Azure, Autopilot, Intune, MDM, XenMobile, iOS portal, Citrix.
- Microsoft 365/Teams/Exchange/AAD admin; Microsoft Defender.
- Vendor liaison: Dell, Lenovo, HP, Sysco, Image Systems, Jet Reports, Q&A.
Systems Administrator — Charts Beds
Global support for Charts PMS (on-prem & cloud), infra admin & training
Oct 2014 – Feb 2020
- Product learning, troubleshooting & training for Charts PMS.
- Infra instance admin via Olympus & AWS EC2; Windows Server 2008/2012.
- Client OS support (Windows 7/XP/Vista), documentation & staff/client training.
- Log analysis (application & ptools); HTML.
- 3rd-party integrations: Booking.com, Hostelworld, SiteMinder, Agoda, Expedia.
- Global customer support (USA, UK, EU, Singapore, Australia, Africa, Canada).
Skills Snapshot
AWS (S3,EC2,IAM,RDS,EFS,SES,Cloudformation)
Azure
Linux (Ubuntu)
Windows Server & AD
Networking (Cisco)
VMware vSphere
PowerShell & Bash
MySQL / SQL
Monitoring (Nagios, Munin)
Intune / Autopilot
Security (ESET, Defender)
Education
- NFQ Diploma (Level 8), Cloud Infrastructure & Networking — IT Sligo, 2022
- Level 7 Modular Diploma, Python Programming — CCT College, 2021
- Additional Diplomas & Certs — Various (FETAC, City & Guilds, Coursera, E-COLLEGE)
Certifications
- AWS Cloud Practitioner — 2025
- Microsoft Azure Associate AZ-104 — 2023
- Microsoft Azure Fundamentals AZ-900 — 2022
- Comptia Security+ — 2020
- CCNA — 2021
- MCTS/MCP — 2014
- Google IT Support Specialist — 2021
- Comptia A+ — 2013/2021
- Network+ — 2013
- FETAC L5 Computer & Network Maintenance — 2012
- City & Guilds L2 IT Maintenance — 2012
Other Education
- Personal Development (NFQ L6) — IT Sligo, 2022
- E-Business & IT Applications (FETAC L5) — 2011
- Manual & Computerised Accounts (FETAC L5) — 2011
- Security Guarding (FETAC L4) — 2008
- Leaving Certificate — 2007
Volounteering
- Reserve Defence Forces — 62 Cavalry Squadron (3-star Private)2007-2013
- New Acropilis School of Practicle Philosophy 2020-Present
Hobbies & Interests
- Martial arts:, Nei Kung (Green Belt), Brazilian Jiu-Jitsu Blue Belt
- Reading; travel; music festivals; mindfulness & meditation